A Continuous Support System

Personal academic tutors, professional mentors, and a network of advocates. All in a communal environment built for you.


As you advance at work in a supportive environment and enroll in Brandman courses to meet academic goals, you are supported by a family of caring mentors completely invested in your success. First, you are assigned a Student Advocate, a personal support coach who is fully invested in your overall success in school, work, and life. You also are introduced to two Learning Advisors, personal tutors who guide you through your college-level classes every step of the way.


The heart of your learning and support experience is in the HT Learning Lounge, an open space that every Learner has daily access to. Study Lounge is all about creating a sense of community. We want to foster a place where you can feel belonging, value, and support.

After orientation and on-boarding, you visit the Lounge at least twice a week to check-in with your Student Advocate and meet with your Learning Advisors to focus on your academics. Through our Checkpoints curriculum, which is hosted on an online platform that allows for easy progress tracking, your and your Advocates break down that week’s grades, returned assignments, upcoming homework, future exams, out of school needs, and any other academic or social needs. Consistency in check-ins and support ensures that we can build sustainable relationships with Learners like you as we better understand your academic strengths and personal needs over time.

Advocates follow your progress on credentials and create communications channels with every placement partner. Our Credentialing Committee also connects regularly with Learners, partners, advisors, and advocates to ensure that we are offering an experience that is responsive to both industry and student needs.


a shared feedback loop

In HT, you are truly a member of the family. And like families do, we all talk to one another (and brag) about you! Our Advocates, your mentors at work, restaurant partners, your Learning Advisors, and HT leadership all communicate on a weekly basis to ensure that we are supporting you the best that we can. Communication is key to meet your needs and build a new college experience that fits you, not the other way around. For example, every week with your Advocate, you will review your work schedule and align it with your hours in Learning Lounge. If you need to work a bit more that week to help a family member with the bills or if you want to dedicate more hours to passing a certain class, we can help you adjust that to your needs. We help you communicate all of this between your mentors at work, your tutors in school, and our entire team. Communication means clarity — and problem solving. If you ever want to have a conversation about more responsibilities at work, figuring out a new career path, or progress in a class, we are always here…advocating for you.


In the Lounge, we tackle basic needs security, which is an essential function of serving the "whole student." Imagine that you are a Philadelphia high schooler: you have food, books, and transportation passes all taken care of. Then, after you exit the school system, you are suddenly on your own. No Learner in 2018 should be choosing between rent or tuition and lunch or bus fare. We have a moral obligation to ensure that no student goes hungry or gives up wages because they cannot get to their placement. This is we started the Marilou Allen Memorial Basic Needs Fund in Study Lounge. We provide you with at least three meals a week in Lounge, in addition to daily staff meals at your work site. We subsidize weekly Transpasses to those who need it, especially in your first six months on the job. In an overall sense, we care for the whole Learner. We care about you.